Flan helps keep RL Psychotherapy organized and running smoothly. She manages billing and insurance coordination, maintaining accuracy and efficiency in financial operations while ensuring seamless communication with insurance providers. Her role encompasses comprehensive quality assurance initiatives, where she monitors and maintains the high standards of service that clients expect from the practice.

In addition to her administrative responsibilities, Flannery supports the practice's media and marketing projects, contributing to outreach efforts and helping to communicate the practice's mission and services to the community. While most scheduling happens directly with therapists, Flan serves as an important point of contact for clients, reaching out by email or phone to share important updates, answer questions about services or logistics, and provide follow-up support when someone has stepped away from therapy.

Flan brings a strong academic foundation to her role, having earned dual degrees in Biology & Society and Music from Cornell University, where she concentrated in neurobiology and behavior. This background provides her with valuable insights into human behavior and biological systems that inform her approach to supporting both clients and staff. She plans to pursue a PhD in neurobiology, reflecting her commitment to understanding the scientific foundations of human experience.